CarePlus Clinic Network
Multi-location clinic, 3 branches
The Challenge
CarePlus Clinic faced daily appointment scheduling conflicts, patient no-shows, and manual billing errors across three locations. Patients had to call the front desk to book appointments, leading to long hold times. Furthermore, doctors lacked a centralized system to view patient history, and patient follow-ups for chronic treatments were managed on paper, resulting in poor patient retention.
Our Custom Solution
We engineered a secure, HIPAA-compliant custom CRM and clinic billing portal. The solution features an online patient appointment booking engine with real-time slot availability for doctors. The backend triggers automated WhatsApp messages for appointment confirmations, change alerts, and follow-up check-ins. It also houses patient record timelines and integrates with the billing system to generate digital receipts instantly.
The Outcome & Impact
Automated WhatsApp appointment confirmations and reminders dropped patient no-shows by 40%. Manual billing mistakes were reduced to zero as doctor consultations are now auto-mapped to payment receipts. The digital patient record and automated follow-ups improved patient treatment completion rates and retention by 25%.
Key Outcomes
40%
No-show reduction
0%
Billing errors
+25%
Patient retention
Features Engineered
- Appointment CRM
- WhatsApp reminders
- Billing automation
- Patient history
Technology Stack
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